FAQ - Top

All pictures and illustrations in FAQ are for your reference only and may differ from your phone operation interface.

  • How can I create POP3/IMAP email account?

    You can set up external POP3 or IMAP email accounts in your phone. Usually, that is very useful for work email. It means you can check your work email with your device. You never have to worry about missing any important emails.

    1) Touch “Email” App to open it.

    An email setup wizard will guide you through the steps to set up an email account.

    2) Enter the email address and touch MANUAL SETUP to choose the type of your account and then enter your password to sign in.


    3) Or you can touch next icon to enter the password of the account you want to set up.

    4) Then an email account settings screen appears, you can set Sync frequency and download options. Touch Next icon , then the email account is created in your phone.

    5) You can enter the settings by touching the menu icon   on the left top of the screen to change the account name and display name in outgoing emails.

  • How can I create a new play list?

    Follow these steps to create a new play list.

    1) Touch “Music” app from home or under main menu.

    2) Touch  , then a list of options appears

    3) Touch “Add to playlist”


    4) You can choose to add in current playlist or to create a new one.

    5) If you want to create a new playlist, enter the name in the open window and touch “Save”.


  • How can I play music?

    Touch the “Music” app from home or under main menu. You will find four libraries in which all songs are classified: Songs, Albums, Artists, Playlists and Genres. Choose the music you want to listen to and touch it to play.

  • How can I stop the music that is playing?

    You can stop the playing music by swiping down the notification bar, touch icon   to stop the music.

           Or you can touch “Music” app from home or under main menu->touch stop icon to stop the music on the bottom.

  • Where can I check my photos?

    You can check your photos by visiting the Gallery app.

    Photos can be sort by moments or albums.

  • How can I take photos with camera?

    Your Camera app is a combination of camera and camcorder.

  • How can I configure or unpair a Bluetooth device?

    Some Bluetooth devices have multiple profiles. Profiles can include the ability to transmit your conversations, play music in stereo, or transfer files or other data. You can select which profiles you want to use with your phone. You can also change the name of the Bluetooth device.

    You can follow below steps to unpair a Bluetooth device. 

    1) Touch “Settings” icon from Home screen or under main menu

    2) Touch “Bluetooth” 

    *Make sure the Bluetooth is turned on

    3) Touch the Quick Settings icon   beside the connected Bluetooth device you want to configure

    4) A screen opens that allows you to change the device’s name or unpair it.

  • How can I change the name of my Bluetooth?

    You can follow below steps to rename the Bluetooth.

    1) Touch “Settings” 

    2) Touch “Bluetooth”

    *Make sure the Bluetooth is turned on

    3) Touch Menu key in the top right corner of screen

    4) Touch “Rename this device”

    Type the name you want and press “Rename” to save.

  • How can I turn on Bluetooth and pair with another Bluetooth device?

    Bluetooth is a short-range wireless communications technology used to communicate between devices over a distance of about 8 meters. 

    To connect to a Bluetooth device, you must turn on your phone’s Bluetooth radio. The first time you use a new Bluetooth device, you must pair it with the one you want to connect. Then both devices should know how to connect each other securely. After that, they will connect automatically.

    1) Touch “Settings” 

    2) Touch “Bluetooth”

    3) Switch to “On” position for searching the device

    4) Touch the device that you want to pair with.


    You can also turn on Bluetooth from the Quick settings. Touch the indicator icon area and drag it downwards with two fingers and slide page to the right. You can turn Bluetooth on or off.

  • How does my phone connect to a Wi-Fi network?

    Wi-Fi is a wireless networking technology that can provide internet access at distances of up to 100 meters, depending on the Wi-Fi router and your surroundings.

    To use Wi-Fi, you need to connect to a wireless access point, or “hotspot”. Some hotspots are open and you can connect to them easily. But others implement security features which require more steps to set up, like, digital certifications, passwords or other ways to ensure that only authorized users can connect.

    Turn on Wi-Fi by following these steps:

    1) Touch “Settings” icon from Home screen or under main menu

    2) Touch Wi-Fi

    3) Turn the switch to “On” position, the device will scan for available networks and display the names.

    *Secured networks are indicated with a lock icon. 

    *If the device finds a network that you connected to previously, it auto connects to it.

    4) Touch a network name to see more details or connect to it.

    5) Enter a password or other credentials to connect network.


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